Staff Archives - Dive Center Business

Communication Education Employee Development Leadership Management Management 101 Profit Tips Staff

How Mistakes Can IMPROVE Your Dive Center

Mistakes are going to happen; they're a part of business. The most successful owners and managers help employees learn from their mistakes. How you respond to mistakes determines if your team is going to learn from their mistakes or continue to repeat them. Follow these 3…

DCB StaffOctober 7, 2021

Customer Service Employee Development Retail Selling 101 Selling Staff

Retail Salesmanship Skills for Challenging Circumstances

Retail salesmanship is seen different ways by different people. Ask an instructor who just wants to teach. True retail salesmanship is the heart of the business. It involves discovering and answering needs. It often involves solving tricky problems and dealing…

Barry K. ShusterAugust 24, 2021

Dive Instruction Employment & Staffing Hiring Hiring Management Online Training Staff Staffing

Up and Running Hiring and Training (or Not) the New Instructor to Fit Into Your Dive Center

Your scuba course offerings are filling well. You and the rest of your instructional staff are teaching every weekend and some weeknights. You aren’t complaining, but lightening the teaching load on the existing staff would prevent the dreaded instructor burnout.…

Donna AskewAugust 23, 2021

Employment Employment Law Hiring Hiring Management Staff

An Overview of the Requirements for Employee Background Checks That Comply With State and Federal Law

Employee background checks protect your customers, staff and business. Nevertheless, when diving into the background of prospective hires, you need to make sure your background checks are legal. How much do you know about your next hire? Even highly experienced…

Alisa P. Cleek Esq.August 23, 2021

Communication Employee Development Employee Retention Employment Employment & Staffing Leadership Management Management 101 Staff Staffing

Managing for Success Means Managing for Happy: Why Employee Engagement Matters

Once upon a time I worked at a dive center that had a sign stapled to the pegboard wall above the equipment repair bench that read, “The floggings will continue until morale improves.” Sure, it was meant to be a…

Cathryn Castle GarciaAugust 23, 2021

Dive Instruction Employment & Staffing Featured Hiring Hiring Instructors Management Staff Staffing

Finding the Right Person for the Job: A Structured Guide to Hiring

As the diving season approaches, many dive centers ramp-up their staff to handle the influx of classes taught, retail sales, dive trips and dive travel excursions. Unfortunately, hiring the right people can be a challenging process. In our dive industry…

Tec ClarkAugust 23, 2021

Customer Service Customer Service 101 Employee Development Employment & Staffing Opinion Retail Selling Selling Staff Staffing

The Key

Back when I ran a retail chain we spent an awful lot of time trying to figure out why store A did well, while store C did not. We knew that the answer held the key. The frustration was that…

Mark YoungAugust 22, 2021

Employee Development Owner Life Owner Life Profit Tips Staff Time Management

What Are YOU Doing That Someone Else Could Do?

One of the greatest occupational hazards for dive center owners is job burnout. They might have started the business doing everything and still have a hand in everything, and maybe they’re workaholics. Well, maybe they’re workaholics because of the way they still…

DCB StaffJuly 8, 2021

Employee Development Employee Retention Employment Management Profit Tips Staff Staffing

Something Even MORE Important Than Customer Experience

As we discussed a few weeks back, your customers’ experience is clearly the #1 driver of loyalty and sales in your dive store. But, what is the #1 driver of their experience? Your people. Your staff is responsible for executing virtually…

DCB StaffJuly 8, 2021

Employment & Staffing Management Management 101 Owner Life Staff

Are You a Bad Boss? Six Ways You Can Improve Your Employee Relations

"Bad Boss" is a broad term. Like anything, there are kind-of-bad ones and really bad ones. "There's something of a continuum of bad bosses, from the bad bosses who are the powerful tyrants and really into control, to those who…

Greg LasloJuly 1, 2021

1 2 3 4 Next

Staff