Staffing Archives - Dive Center Business

Dive Instruction Employment & Staffing Hiring Hiring Management Online Training Staff Staffing

Up and Running Hiring and Training (or Not) the New Instructor to Fit Into Your Dive Center

Your scuba course offerings are filling well. You and the rest of your instructional staff are teaching every weekend and some weeknights. You aren’t complaining, but lightening the teaching load on the existing staff would prevent the dreaded instructor burnout.…

Donna AskewAugust 23, 2021

Communication Employee Development Employee Retention Employment Employment & Staffing Leadership Management Management 101 Staff Staffing

Managing for Success Means Managing for Happy: Why Employee Engagement Matters

Once upon a time I worked at a dive center that had a sign stapled to the pegboard wall above the equipment repair bench that read, “The floggings will continue until morale improves.” Sure, it was meant to be a…

Cathryn Castle GarciaAugust 23, 2021

Dive Instruction Employment & Staffing Featured Hiring Hiring Instructors Management Staff Staffing

Finding the Right Person for the Job: A Structured Guide to Hiring

As the diving season approaches, many dive centers ramp-up their staff to handle the influx of classes taught, retail sales, dive trips and dive travel excursions. Unfortunately, hiring the right people can be a challenging process. In our dive industry…

Tec ClarkAugust 23, 2021

Customer Service Customer Service 101 Employee Development Employment & Staffing Opinion Retail Selling Selling Staff Staffing

The Key

Back when I ran a retail chain we spent an awful lot of time trying to figure out why store A did well, while store C did not. We knew that the answer held the key. The frustration was that…

Mark YoungAugust 22, 2021

Employee Development Employee Retention Employment Management Profit Tips Staff Staffing

Something Even MORE Important Than Customer Experience

As we discussed a few weeks back, your customers’ experience is clearly the #1 driver of loyalty and sales in your dive store. But, what is the #1 driver of their experience? Your people. Your staff is responsible for executing virtually…

DCB StaffJuly 8, 2021

Employee Retention Employment Management Management 101 Staff Staffing

Capturing Talent: How to Use Employee-Retention Strategies to Keep Your Staff Engaged

THE GUY NAMED T HAD BEEN THE MANAGER AT THE DIVE STORE FOR AS LONG AS I CAN REMEMBER. Always quick with a joke, welcoming of any sort of conversation with his customers, encyclopedic in his product knowledge and happy to…

Greg LasloJune 23, 2021

Communication Delegation Employment Employment & Staffing Leadership Management Management 101 Staffing

Getting a Taste of Reality: You Don’t Have to Go ‘Undercover’ to See Your Staff Objectively and Honestly

You may have seen CBS television’s “Undercover Boss,” a “reality” television show based on the premise of a top-ranking officer of a major corporation, who infiltrates his own company’s workforce incognito. The show relies on employees not recognizing the boss…

Tracy YoungMay 4, 2021

Communication Employee Development Employment Employment & Staffing Management Management 101 Staff Staffing

Why Rewarding Stellar Employee Performance is Important to Your Success

Let’s think about what makes your dive center what it is. Is it the brands of dive gear you sell? Or is it the training agency you certify your students through? Or your store’s location and the sign out front?…

Tec ClarkMay 4, 2021

Consumer Behavior Customer Experience Customer Service Management Merchandizing Staffing Travel

PANDEMIC AND PROFITS: Dive Business Recovery in a Post-COVID-19 World

To say 2020 was a rough year for businesses is an understatement. In some ways, 2021 is proving to be even more of a challenge. COVID-19 created unprecedented events in our world that we will feel the effects of for…

Tec ClarkJanuary 27, 2021

Classifications Management Staff Staffing

Employee or Independent Contractor? Scuba Instructors, Workers’ Compensation and Worker Classification — The ABCs

It isn't a stretch of imagination for dive operators to justify in their minds classifying instructors as independent contractors, particularly if their only relationship with the dive store is to teach students. The problem is, it is difficult - if…

Barry K. ShusterOctober 28, 2020

Staffing