Employee Development Archives - Dive Center Business

Communication Education Employee Development Leadership Management Management 101 Profit Tips Staff

How Mistakes Can IMPROVE Your Dive Center

Mistakes are going to happen; they're a part of business. The most successful owners and managers help employees learn from their mistakes. How you respond to mistakes determines if your team is going to learn from their mistakes or continue to repeat them. Follow these 3…

DCB StaffOctober 7, 2021

Customer Service Employee Development Retail Selling 101 Selling Staff

Retail Salesmanship Skills for Challenging Circumstances

Retail salesmanship is seen different ways by different people. Ask an instructor who just wants to teach. True retail salesmanship is the heart of the business. It involves discovering and answering needs. It often involves solving tricky problems and dealing…

Barry K. ShusterAugust 24, 2021

Communication Employee Development Employee Retention Employment Employment & Staffing Leadership Management Management 101 Staff Staffing

Managing for Success Means Managing for Happy: Why Employee Engagement Matters

Once upon a time I worked at a dive center that had a sign stapled to the pegboard wall above the equipment repair bench that read, “The floggings will continue until morale improves.” Sure, it was meant to be a…

Cathryn Castle GarciaAugust 23, 2021

Customer Service Customer Service 101 Employee Development Employment & Staffing Opinion Retail Selling Selling Staff Staffing

The Key

Back when I ran a retail chain we spent an awful lot of time trying to figure out why store A did well, while store C did not. We knew that the answer held the key. The frustration was that…

Mark YoungAugust 22, 2021

Employee Development Owner Life Owner Life Profit Tips Staff Time Management

What Are YOU Doing That Someone Else Could Do?

One of the greatest occupational hazards for dive center owners is job burnout. They might have started the business doing everything and still have a hand in everything, and maybe they’re workaholics. Well, maybe they’re workaholics because of the way they still…

DCB StaffJuly 8, 2021

Employee Development Employee Retention Employment Management Profit Tips Staff Staffing

Something Even MORE Important Than Customer Experience

As we discussed a few weeks back, your customers’ experience is clearly the #1 driver of loyalty and sales in your dive store. But, what is the #1 driver of their experience? Your people. Your staff is responsible for executing virtually…

DCB StaffJuly 8, 2021

Communication Employee Development Employment Employment & Staffing Management Management 101 Staff Staffing

Why Rewarding Stellar Employee Performance is Important to Your Success

Let’s think about what makes your dive center what it is. Is it the brands of dive gear you sell? Or is it the training agency you certify your students through? Or your store’s location and the sign out front?…

Tec ClarkMay 4, 2021

Communication Conflict Customer Service 101 Employee Development Management Management 101 Staff

Calming Chaos In the Workplace: Learn to Defuse Difficult Situations

As dive center owners and managers, we’d like to think of our workplace as a happy family of smiling workers, each pulling their own weight, and helping those around them to be successful while interacting with eager customers in an…

Robert N. RossierMay 4, 2021

Customer Experience Customer Service Employee Development Management Management 101 Retail Selling 101 Selling Staff

Back to Basics: Eight Elements of Successful Scuba Retail Selling

A good sales day at a dive center doesn’t just happen. It takes an investment in sales training for the retail staff to know how to maximize each opportunity with the right approach and motivation as well as to be…

Tracy YoungNovember 1, 2020

Employee Development Management Management 101 Owner Life Owner Life Staff Time Management Time Management

Tips for Setting and Achieving Business Growth Goals in 2020

ONCE UPON A TIME it was 1971. The internet hadn’t been invented yet. Life coaching wasn’t a thing yet, either. But there was this one wildly popular “motivational” poster taped to the wall of every sucky workplace’s break room. It was…

Cathryn Castle GarciaNovember 1, 2019

Employee Development