Employment & Staffing Archives - Dive Center Business

Dive Instruction Employment & Staffing Hiring Hiring Management Online Training Staff Staffing

Up and Running Hiring and Training (or Not) the New Instructor to Fit Into Your Dive Center

Your scuba course offerings are filling well. You and the rest of your instructional staff are teaching every weekend and some weeknights. You aren’t complaining, but lightening the teaching load on the existing staff would prevent the dreaded instructor burnout.…

Donna AskewAugust 23, 2021

Communication Employee Development Employee Retention Employment Employment & Staffing Leadership Management Management 101 Staff Staffing

Managing for Success Means Managing for Happy: Why Employee Engagement Matters

Once upon a time I worked at a dive center that had a sign stapled to the pegboard wall above the equipment repair bench that read, “The floggings will continue until morale improves.” Sure, it was meant to be a…

Cathryn Castle GarciaAugust 23, 2021

Dive Instruction Employment & Staffing Featured Hiring Hiring Instructors Management Staff Staffing

Finding the Right Person for the Job: A Structured Guide to Hiring

As the diving season approaches, many dive centers ramp-up their staff to handle the influx of classes taught, retail sales, dive trips and dive travel excursions. Unfortunately, hiring the right people can be a challenging process. In our dive industry…

Tec ClarkAugust 23, 2021

Customer Service Customer Service 101 Employee Development Employment & Staffing Opinion Retail Selling Selling Staff Staffing

The Key

Back when I ran a retail chain we spent an awful lot of time trying to figure out why store A did well, while store C did not. We knew that the answer held the key. The frustration was that…

Mark YoungAugust 22, 2021

Employment & Staffing Management Management 101 Owner Life Staff

Are You a Bad Boss? Six Ways You Can Improve Your Employee Relations

"Bad Boss" is a broad term. Like anything, there are kind-of-bad ones and really bad ones. "There's something of a continuum of bad bosses, from the bad bosses who are the powerful tyrants and really into control, to those who…

Greg LasloJuly 1, 2021

Dive Instruction Employment & Staffing Staff

Are You Missing the Boat? the Business Case for Promoting Non-instructor-level Dive Leadership Course

One of the unique aspects of dive retailing is the important role education plays in your product mix. The reason is simple: Until a person is certified, they can't really become your customer. In the early part of our history…

Alex BrylskeJune 22, 2021

Communication Delegation Employment Employment & Staffing Leadership Management Management 101 Staffing

Getting a Taste of Reality: You Don’t Have to Go ‘Undercover’ to See Your Staff Objectively and Honestly

You may have seen CBS television’s “Undercover Boss,” a “reality” television show based on the premise of a top-ranking officer of a major corporation, who infiltrates his own company’s workforce incognito. The show relies on employees not recognizing the boss…

Tracy YoungMay 4, 2021

Communication Employee Development Employment Employment & Staffing Management Management 101 Staff Staffing

Why Rewarding Stellar Employee Performance is Important to Your Success

Let’s think about what makes your dive center what it is. Is it the brands of dive gear you sell? Or is it the training agency you certify your students through? Or your store’s location and the sign out front?…

Tec ClarkMay 4, 2021

Customer Service Employment & Staffing Management Management 101 Staff

What Makes a Good Instructor? a Retailer’s Perspective

During my career in the diving industry I've had the good fortune of working for two of the top dive retail businesses in America. One was a California-based company, while the other was in Florida, so having worked on both…

Alex BrylskeNovember 10, 2014

Employment & Staffing Staff

Asking Wrong: Vetting Dive Center Employee Applicants Without Breaking the Law

So what do you really know about the candidates you are considering for your next dive center manager? What about the friendly young scuba instructor who just moved into town and wants to join your training staff? If you've ever…

Tracy Glanton Esq.April 13, 2014

Employment & Staffing