Management 101 Archives - Dive Center Business

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How to Turn a Good Dive Store into a Great Business

People who open their own dive center likely possess an abundance of desirable traits and skills. They're capable individuals who are naturally optimistic, creative, dedicated, highly motivated, action- oriented and are not afraid of hard work and long hours to…

Jim LaubeNovember 3, 2021

Communication Education Employee Development Leadership Management Management 101 Profit Tips Staff

How Mistakes Can IMPROVE Your Dive Center

Mistakes are going to happen; they're a part of business. The most successful owners and managers help employees learn from their mistakes. How you respond to mistakes determines if your team is going to learn from their mistakes or continue to repeat them. Follow these 3…

DCB StaffOctober 7, 2021

Customer Service 101 Management Management 101 Profit Tips

9 Points About Your Customers That Everyone on Your Staff Should Know

We know you've heard it before, but when was the last time you reminded your staff just how important each customer is? Our customer is the most important person in our business. Our customers are not dependent on us. We are dependent on them. Our customers are not an…

DCB StaffOctober 6, 2021

Communication Employee Development Employee Retention Employment Employment & Staffing Leadership Management Management 101 Staff Staffing

Managing for Success Means Managing for Happy: Why Employee Engagement Matters

Once upon a time I worked at a dive center that had a sign stapled to the pegboard wall above the equipment repair bench that read, “The floggings will continue until morale improves.” Sure, it was meant to be a…

Cathryn Castle GarciaAugust 23, 2021

Customer Service Dive Instruction Management Management 101 Selling

Managing Your Dive Students’ Expectations: If You Don’t Ask, You Can’t Tell

If you've been in retailing or any service-based business for a while, you realize that you can control many of the facets of your business that influence customer satisfaction. You can set and demand a level of professionalism, courtesy, and…

Barry K. ShusterJuly 8, 2021

Communication COVID Leadership Management Management 101 Profit Tips

Three ways to be a better leader during COVID-19…and beyond

Even in the rosiest of circumstances, it’s challenging to be a good leader. Throw in COVID-19, travel bans and social distancing restrictions…well, let’s just say dive center owners and managers have probably been doing their fair share to support the…

DCB StaffJuly 8, 2021

Management Management 101 Profit Tips

The Three Most Powerful Words in Management

Who knows the nitty-gritty details of your dive store better than anyone? Your employees. The people who work the trenches day in, day out have a different level of understanding than even you do of their jobs, the customers they deal…

DCB StaffJuly 8, 2021

Customer Service 101 Management Management 101 Profit Tips

The 3 P’s Your Customers Encounter Each Time They Visit

Your dive store’s success is ultimately decided by the quality of the customer experience. Period. It's true, just read the millions of Yelp and other social media comments that guests post about businesses. Whether the comment is complimentary or complaintive, over…

DCB StaffJuly 8, 2021

Employment & Staffing Management Management 101 Owner Life Staff

Are You a Bad Boss? Six Ways You Can Improve Your Employee Relations

"Bad Boss" is a broad term. Like anything, there are kind-of-bad ones and really bad ones. "There's something of a continuum of bad bosses, from the bad bosses who are the powerful tyrants and really into control, to those who…

Greg LasloJuly 1, 2021

Loss Prevention Management Management 101

Handling Hazards, Minimizing Risk: The Emergency Action Plan, Part 2

Divers Alert Network (DAN) recently introduced a Hazard Identification and Risk Assessment (HIRA) program to the industry. The new program will include educational material, business analysis tools, training and marketing opportunities designed to create a new standard of safety, bolster business and help…

Francois BurmanJune 24, 2021

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Management 101

How to Turn a Good Dive Store into a Great Business

How Mistakes Can IMPROVE Your Dive Center

9 Points About Your Customers That Everyone on Your Staff Should Know

Managing for Success Means Managing for Happy: Why Employee Engagement Matters

Managing Your Dive Students’ Expectations: If You Don’t Ask, You Can’t Tell

Three ways to be a better leader during COVID-19…and beyond

The Three Most Powerful Words in Management

The 3 P’s Your Customers Encounter Each Time They Visit

Are You a Bad Boss? Six Ways You Can Improve Your Employee Relations

Handling Hazards, Minimizing Risk: The Emergency Action Plan, Part 2

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