Management 101 Archives - Page 4 of 5

Employment & Staffing Management Management 101 Staff

The Power Of Thanks: the Whys and How-to’s Of Employee Motivation

He called them 'POS' awards. Richard, the boss, would hand out this pat-on-the-back whenever one of his employees displayed "positively outstanding service" with a customer. It could be for anything, really, provided it required an effort above and beyond the…

Greg LasloNovember 7, 2012

Customer Service Customer Service 101 Leadership Management Management 101 Selling Travel

Going the Extra Mile – the Art Of Taking Exceptional Care Of Your Customers

"What a great weekend we just had; there were nine Open Water students, five Advanced, five Rescue, two Divemasters, several Master Divers and everyone was having fun!" With all the talk of the bad business environment in the media, it…

Donna AskewNovember 6, 2012

Legal Management Management 101 Travel

Clean Up Your Act — How to Avoid Dive Travel Legal Messes (according to a Guy Who Cleans Them Up for a Living)

It was the best of times; it was the worst of times -- on the same dive trip. Here I was in the middle of the North Atlantic fulfilling the dream of a lifetime, diving on what is arguably the…

David Concannon EsqDecember 7, 2009

Customer Service Management Management 101 Selling

Service: the Real Product Of Your Business

No one picks your pocket and makes you feel good about it better than Disney does. Bring a family of four into one of their parks, and if you exit with any loose change, you'll still be smiling. It's because…

Edward ReidelFebruary 4, 2009

Management Management 101 Marketing Marketing 101 Operations

Turn a Wrench to Turn a Profit: Equipment Repair Service As a Profit Center and Marketing Machine

Customers seek convenience, which includes being able to have their equipment maintained and fixed where they purchased it. It is a reason why a quality equipment repair service is a must-have for most scuba retailers. A good repair bench builds…

Linda Lee WaldenFebruary 2, 2009

Management Management 101 Travel

Travel Made Easier: Dive Retailers and the Dive Travel Wholesaler

Many people learn to dive so that they can travel to dive. Going places to dive keeps them active, and that activity helps make dive retail work. It also adds the third leg to dive retail's stool, which is in…

Donna AskewJanuary 22, 2009

Management Management 101

In This Together: the Symbiotic Relationship Of Dive Retailers and Their Reps

When asked to describe his ideal rep, Jonathan Poore of Express Watersports in Myrtle Beach, South Carolina, gives this description: "The perfect rep is a person who would come by at the beginning of the season or when the new…

Patricia LuebkeJanuary 22, 2009

Employment & Staffing Management Management 101 Operations Staff

Employees, Employees, Everwhere: the Importance Of Good Employees and How to Find Them

Tanks need to be filled, a dozen regulators and BCDs are queued in the repair department waiting for service, classes are filling up, requiring good instructors, and several trips are scheduled and filled. Oh, yeah, and someone has to be…

Donna AskewJanuary 22, 2009

Burnout Management Management 101 Owner Life

Dealing out Duties: Effective Delegation in the Dive Store

It's Monday morning. After a rare weekend off, you walk up to unlock the front door of your store and see that the large neon sign in your front window has been left on overnight. Heck, maybe it's been burning…

Melanie PaulJanuary 15, 2009

Legal Management Management 101 Operations

Total Recall: Understanding and Navigating Federal Recall Regulations

The Consumer Product Safety Commission (CPSC) is the federal agency responsible for protecting the public from unreasonable risk of injury or death relating to consumer products. In 2003, the most recent year that such statistics are available, the CPSC initiated…