Employment & Staffing Archives - Page 2 of 3

Getting the Word Out: Managing Dive Store Staff Communications

In Scott Adams' comic strip "Dilbert," staff meetings are often the butt of humor -- sometimes well deserved. At their worst, meetings become perfunctory time wasters, held because managers think that's something they are supposed to do. Anyone who has…

Barry K. ShusterJanuary 23, 2014

Employment & Staffing Management Management 101 Staff

Infighting: How to Resolve Conflict Among Your Dive Store Staff

"Lester" wasn't a star employee. He was a nice enough guy and all, but he'd need a hand for most of the tasks he was assigned. Unfortunately, the boss took it easy on him, and that left the rest of…

Greg LasloFebruary 18, 2013

Employment & Staffing Management Management 101 Staff

The Power Of Thanks: the Whys and How-to’s Of Employee Motivation

He called them 'POS' awards. Richard, the boss, would hand out this pat-on-the-back whenever one of his employees displayed "positively outstanding service" with a customer. It could be for anything, really, provided it required an effort above and beyond the…

Greg LasloNovember 7, 2012

As I See It Employment & Staffing Opinion Staff

As I See It: Understanding Workers’ Compensation in the Dive Industry — the Hard Way

We thought we understood how the laws concerning workers' compensation worked in our state. As far as we knew, we were not required to pay for workers' compensation insurance, because we didn't have any full time employees in our dive…

Tom and Sally Robinson - Charleston ScubaAugust 3, 2011

Burnout Employment & Staffing Operations Owner Life Staff

Delegate This: the Key to Staying Sane and Growing Your Business

Repeat after me: I can't do it all myself. I know what you're thinking, Superman. But I mean you, too. Now that we've got that settled, we can get down to business -- that is, the business of making your…

Greg LasloDecember 30, 2009

Employment & Staffing Staff

Why Can’t They Be Like We Were? Managing Younger Employees in the Dive Store

"If you view a generation Y employee as someone who is a slacker, has no work ethic, only cares about themselves, and has no loyalty, you are finished before we can even get started," says Eric Papp, whose consulting company…

Patricia LuebkeDecember 8, 2009

Employment & Staffing Operations Owner Life Owner Life Staff

All in the Family…running a Family-owned Dive Center Takes Understanding, Communication and a Plan

... "Because it was part of my family, it was an easier decision," Tami says. "If it wasn't a family thing, we would have never done it." All in all, it looked like an opportunity they shouldn't turn down. "It…

Greg LasloJanuary 30, 2009

Employment & Staffing Management Management 101 Operations Staff

Employees, Employees, Everwhere: the Importance Of Good Employees and How to Find Them

Tanks need to be filled, a dozen regulators and BCDs are queued in the repair department waiting for service, classes are filling up, requiring good instructors, and several trips are scheduled and filled. Oh, yeah, and someone has to be…

Donna AskewJanuary 22, 2009

Employment & Staffing Staff

Finding Keepers: Dive Center Owners and Managers Talk About Where They Find Good Employees

While the diving business certainly requires some specialty training, the traits dive center owners seem to look for when hiring store personnel are really not very different from the characteristics that retailers in many fields look for when hiring staff.…

Marty SnydermanJanuary 22, 2009

Employment & Staffing Legal Staff

The Importance Of an Employee Handbook and What to Include

While we would wish that employee turnover in the scuba industry was lower, many retailers have a constant stream of new hires. Well-drafted, easy-to-understand work rules, relevant to retailing and scuba, are imperative to getting your people up to speed…

Alisa P. Cleek Esq.January 22, 2009

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