Travel Archives - Page 7 of 8 - Dive Center Business

The Value Of a Good Group Leader

It's clear that it's in everyone's best interest to invest in good group leaders. A thriving group travel department hinges upon a group leader who generates profits in several meaningful ways. A good group leader: • Attracts customers and can…

Laurie J. WilsonJanuary 12, 2009

Legal Management Operations

Reasonable Accommodation: What Dive Store Owners and Staff Need to Know About Title Iii Of the Americans with Disabilities Act

San Diego is a wonderful place. It has great weather, beautiful beaches, lots of restaurants and bars in the Gas Lamp District, and a world-class zoo. It is also where a scuba instructor is being sued for violating the Americans…

Tom Shapiro Esq.January 12, 2009

Dive Instruction Dive Travel Business Legal Loss Prevention Management Technical Diving

Waivers and Releases: Because I Say So

OK, here's your chance to ask a lawyer an extremely complex legal question and get a smarmy flippant answer. Q: Why do my insurance company and training agency require me to have all my students and rental customers sign a…

Tom Shapiro Esq.January 12, 2009

Local Diving Marketing Marketing 101 Travel

Happy Campers: Combining Scuba with Camping Can Provide a Low-cost and Popular Service

Dive camping? you ask. Do I look like an Eagle Scout? Does my store look like the headquarters for the Junior Woodchucks of America? If you've never thought of combining these activities, you're not alone. When we think of dive…

Donna AskewJanuary 7, 2009

Employment & Staffing Legal Management Management 101 Staff

Don’t Leave Mad, Just Leave! Firing Legal Pitfalls, and How to Avoid Them

"What the…" cried Barney, manager of Mayberry Scuba Center, as he read the lawsuit just served on him by the sheriff's deputy. "Wrongful termination!" he bellowed into the telephone at his attorney Andy. "Why that lazy, good-for-nothing Otis was the…

Barry K. ShusterJanuary 6, 2009

Employment & Staffing Legal Loss Prevention Operations Staff

Navigating the Ocean Of Hiring Law: a Basic Sailing Guide for Scuba Retailers

Which of the following hiring employers might be exposed to legal liability? Ariel, owner of the Siren's Call dive store, interviews Eric, a handsome young man with a winning smile, for a sales and instruction position. A friend in the…

Barry K. ShusterJanuary 6, 2009

Employment & Staffing Legal Management Management 101 Staff

Avoiding the Misclassification Of Workers in the Dive Store

Like many of my scuba industry contemporaries, I earned my first dollar in diving as an "independent contractor" (IC) scuba instructor for a local dive store. The store only employed a handful of staff in sales and management, and the…

Barry K. ShusterJanuary 6, 2009

Employment & Staffing Legal Management Management 101 Staff

Securing Your Ship Against Loose Cannons

Almost every dive store has or has had a loose cannon or two. In many cases, they are talented and hard-working employees who get carried away by zeal, lack of maturity, or frequent lapses in judgment. Examples abound. "Loose cannon"…

Barry K. ShusterJanuary 6, 2009

Customer Service Management Management 101 Retail Selling 101 Travel

A Deeper Appreciation: How to Sell Technical Travel

The captain stands before you and your group, rubbing his week-old stubble, sipping his coffee, and swaying slowly back and forth. Since he is still standing on solid ground, you cannot help but wonder if his balance issues are induced…

Melanie PaulDecember 28, 2008

Legal Management

Dive Litigation in the Electronic Age: Electronic Discovery Of Dive Computer Data

Consider the following real-life scenarios: A scuba instructor enters the water with a student to complete the deep-dive portion of an advanced open-water class. Only one diver comes out of the water alive -- the instructor. In a subsequent lawsuit,…