In August 1992, 20 divers from my dive center were on the island of Bimini when warnings came that the Bahamian island (and South Florida) was in the projected path of Hurricane Andrew (a Category 5 hurricane). I was in…
When I wrote about the effect of the Jones Act on the recreational scuba diving industry eight years ago in Dive Center Business, it appeared that after a rather unsettled history, admiralty law (the branch of law that deals with…
"Lester" wasn't a star employee. He was a nice enough guy and all, but he'd need a hand for most of the tasks he was assigned. Unfortunately, the boss took it easy on him, and that left the rest of…
He called them 'POS' awards. Richard, the boss, would hand out this pat-on-the-back whenever one of his employees displayed "positively outstanding service" with a customer. It could be for anything, really, provided it required an effort above and beyond the…
"What a great weekend we just had; there were nine Open Water students, five Advanced, five Rescue, two Divemasters, several Master Divers and everyone was having fun!" With all the talk of the bad business environment in the media, it…
What happens to your dive store in the event the power goes out somewhere, it gets hit by a weather-related event and has to close for several weeks, a car crashes through your front window or a disaster of any…
It was the best of times; it was the worst of times -- on the same dive trip. Here I was in the middle of the North Atlantic fulfilling the dream of a lifetime, diving on what is arguably the…
Long about my second or third year of college, I'd taken to wearing an old Army jacket of my father's. It was a ratty old green thing, but I was into it, and it kept me warm for a winter…
Back in my former life, when I drove a fire truck in addition to a dive store van, my crew fought a ripping fire at an artsy home-décor store. We were cleaning up, and helping haul out the owner's undamaged…
No one picks your pocket and makes you feel good about it better than Disney does. Bring a family of four into one of their parks, and if you exit with any loose change, you'll still be smiling. It's because…