Laurie J. Wilson

There are obvious big examples of what can cause a well-planned group trip to fly off the rails; hurricanes, a supplier bankruptcy, a diving accident. But what about lost luggage? The passport that doesn't match the ticket name? The father…

Is dive travel the lifeblood, the bane, or have you banned it from your business? While many successful retailers embrace group travel, other dive retailers shy away from this aspect of the business for a few reasons, including fear of…

It's clear that it's in everyone's best interest to invest in good group leaders. A thriving group travel department hinges upon a group leader who generates profits in several meaningful ways. A good group leader: • Attracts customers and can…